If you genuinely enjoy what you do, remind your face. Seriously. Let your smile reflect the joy and fulfillment you have in your work. People notice your attitude long before they hear your words, and a positive attitude is contagious. Smiling costs nothing, but it can change the atmosphere of a room, encourage a coworker, brighten a customer's day, and remind everyone around you that work can actually be meaningful. If you love what you do, don't hide it. Let your smile do s

When I first started leading Animal Medical Center a little over a year ago, I kept hearing the same phrase from our team: "I didn't know." At first, it was frustrating. It happened often enough that I found myself wondering why people weren't paying attention or staying informed. But the more I reflected on it, the more I realized the issue wasn't with the team—it was with me. As a leader, I wasn't communicating consistently enough to keep everyone informed about what was ha

We've talked about this before but felt like it was time to talk about it again. We had a staff meeting this past Monday, and we discussed gossip and how toxic it is. Gossip is cancer in the workplace. For there to be health inside any organization, they first have to kill gossip. Gossip dies when it hits the ears of the wise. Rumors are started by haters. Carried by fools. Believed by the weak.